FAQs

Welcome to Spēscare！

We harness nature's finest elements to create a sustainably crafted dry shampoo that keeps your hair feeling fresh, your scalp healthy, and you feeling confident every day.

Website & ordering

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay .

We accept all major credit cards, PayPal, Apple Pay .

Are there any discounts I can use on my order?

We frequently offer promotions on our website. To stay informed about our latest deals, be sure to sign up for our emails and/or text alerts!

We frequently offer promotions on our website. To stay informed about our latest deals, be sure to sign up for our emails and/or text alerts!

What if I didn’t receive my promo code after signing up for emails or texts?

We apologize for the inconvenience! Here are a few steps you can try:
If you signed up via email, please check your spam or junk folder.
Also, keep in mind that if you've previously received a first-purchase coupon code from us, you won’t receive another one, as it is a unique, one-time code.

We apologize for the inconvenience! Here are a few steps you can try:
If you signed up via email, please check your spam or junk folder.
Also, keep in mind that if you've previously received a first-purchase coupon code from us, you won’t receive another one, as it is a unique, one-time code.

I forgot to apply my promo code. Can it still be used?

Unfortunately, we’re unable to adjust orders once they’ve been placed. The promo code must be entered before completing checkout. However, you’re welcome to save it and apply it on your next order!

Unfortunately, we’re unable to adjust orders once they’ve been placed. The promo code must be entered before completing checkout. However, you’re welcome to save it and apply it on your next order!

Shipping & delivery

What shipping carrier do you use?

Currently, we ship orders through UPS, USPS, FedEx, or DHL. Please note that we do not offer expedited shipping at this time.

Currently, we ship orders through UPS, USPS, FedEx, or DHL. Please note that we do not offer expedited shipping at this time.

How much does shipping cost?

We currently only support orders within the United States, with free shipping on all orders.

We currently only support orders within the United States, with free shipping on all orders.

Where can you ship?

We currently only support orders within the United States, with free shipping on all orders. This excludes U.S. territories, military addresses, and small islands such as Hawaii and Puerto Rico.

We currently only support orders within the United States, with free shipping on all orders. This excludes U.S. territories, military addresses, and small islands such as Hawaii and Puerto Rico.

Returns

What is your return policy?

If for any reason you are not completely satisfied with a purchase made at Spescare.co, you may return any item within 30 days of receipt for a refund, excluding shipping charges and applicable taxes.More details>>

If for any reason you are not completely satisfied with a purchase made at Spescare.co, you may return any item within 30 days of receipt for a refund, excluding shipping charges and applicable taxes.More details>>

Do you offer exchanges?

Unfortunately, we do not offer exchanges.

Unfortunately, we do not offer exchanges.

I got a product that is defective. What can I do?

Request a Refund (if eligible)
If you purchased from spescare.co within the last 30 days, please visit our Contact Us page and provide the necessary details.
If you bought from an authorized retailer within their return period, please reach out to them directly for a return. We are unable to process refunds for orders not made directly with us.

Request a Replacement
If you'd prefer a replacement or are outside the return window, we can offer a replacement for eligible products purchased from us. Please email us with the following information:

  • Your order number from spescare.co or proof of purchase
  • The product type and size
  • Your name and shipping address (within the contiguous US only)
  • Your phone number

Request a Refund (if eligible)
If you purchased from spescare.co within the last 30 days, please visit our Contact Us page and provide the necessary details.
If you bought from an authorized retailer within their return period, please reach out to them directly for a return. We are unable to process refunds for orders not made directly with us.

Request a Replacement
If you'd prefer a replacement or are outside the return window, we can offer a replacement for eligible products purchased from us. Please email us with the following information:

  • Your order number from spescare.co or proof of purchase
  • The product type and size
  • Your name and shipping address (within the contiguous US only)
  • Your phone number

Still need assistance?

Contact us